Privacy Policy
Your personal and health information is handled with the highest standards of confidentiality and care at JS Global Hospital.
JS Global Hospital (“we”, “us”, “our”) is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or interact with our advertisements on platforms such as Google Ads. By using our website or submitting your information, you agree to the practices described in this policy.
Information We Collect
Information you provide directly
- Full name, mobile number and email address
- Age and gender (for appointment scheduling)
- Health queries or symptoms shared voluntarily via contact forms or WhatsApp
- Details submitted during online appointment or health package bookings
Information collected automatically
- IP address, browser type and device information
- Pages visited on our website and time spent on each page
- Referring website or search query used to find us
- Cookie and tracking data from Google Analytics and Google Ads
How We Use Your Information
- To respond to appointment requests, enquiries, and callback requests
- To confirm bookings and send appointment reminders
- To provide information about our health packages, services, and promotions
- To conduct home sample collection as requested
- To improve our website content and user experience
- To measure the performance of our Google Ads campaigns
- To comply with applicable laws and healthcare regulations
We do not use your personal information to make automated decisions that affect your medical care, and we never sell your personal data to third parties.
Google Ads & Cookies
Our website uses Google Ads and Google Analytics to understand how visitors interact with our site and to serve relevant advertisements to users who have previously visited our website (remarketing).
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| Google Analytics | Track website usage and user behaviour | 2 years / 24 hrs | |
| Google Ads | Measure ad conversions and enable remarketing | 90 days | |
| Preference | Remember user settings and preferences | Session |
You may opt out of personalised advertising at google.com/settings/ads. You may also manage or disable cookies through your browser settings.
Sharing of Information
JS Global Hospital does not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:
- With our internal medical and administrative staff strictly for the purpose of providing care and services to you
- With Google LLC, solely for analytics and advertising performance measurement, in accordance with Google’s Privacy Policy
- With government or regulatory authorities, if required by law, court order, or medical regulation
Data Retention
We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Appointment and enquiry records are typically retained for a minimum of three (3) years in accordance with standard healthcare record-keeping practices in India.
Upon your written request, we will delete or anonymise your personal data, subject to any legal obligations that require us to retain certain records.
Your Rights Under the DPDP Act 2023
Under the Digital Personal Data Protection Act, 2023 (India), you have the following rights with respect to your personal data:
Right to Access
Request a copy of the personal data we hold about you at any time.
Right to Correction
Request correction of inaccurate or incomplete personal data we hold.
Right to Erasure
Request deletion of your data, subject to applicable legal obligations.
Right to Grievance
Raise a complaint with our Data Protection Officer at any time.
To exercise any of the above rights, please contact us using the details in Section 9 below. We will respond within 30 days of receipt.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
- Secure HTTPS connection on our website
- Restricted staff access to patient and enquiry data
- Regular review of data handling practices
- No storage of sensitive medical reports on public-facing systems
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you not to share sensitive medical information through general contact forms.
Third-Party Links
Our website may contain links to third-party websites such as health information portals, insurance providers, or government health portals. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently before sharing any personal information.
Contact Us / Grievance Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
Chennai – 600119, Tamil Nadu
Updates to This Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.